Before I begin with my fun, informative list, I should probably give you my background so you know I'm kind of an expert. Enough of an expert to write a five-part list, anyway.
I am a journalism and psychology double-major. It's my job to know how and why people think and act the way they do.
At my day job, I'm the boss of two (awesome) web editors who work to sell our website, Twitter feed and Facebook page to the public, observing their actions and checking our analytics.
At my summer internship I manned the hatches selling my desk's Facebook page to our readers - an older audience than the one I work with now - and still managed to double our fans and cause a huge jump in page interactions.
So, here's how I did it.
1. Use links (with pictures)
The Internet is creating an audience that loves to read as much as the generation that relied on newspapers. Why wait for the news on television when you can read headlines and stories on Twitter, Facebook and your mobile device?
But the top news source in American society remains local television stations. That tells us that we remain a visual society - we want to see what is being described to us.
Americans like things easy and relevant. They don't want you to post to your wall saying, "go to our website, then click this tab, then scroll halfway down for this great story!" Just give them the link. They click it, they're there. Boom.
We know that online stories with pictures are more popular than ones without. Who wants to see a huge block of text on a computer screen and be expected to read it? Answer: No one. Break it up with photos and videos, and you'll get readers. The same goes for Facebook links.
2. Use all the tools available
It's sad how many newspaper, radio and other media Facebook pages only use wall posts and (possibly) links. There's much more available to engage your audience.
They aren't hard to find, either. That line along the top of your wall, where you create posts, has, in order, "Status, Photo, Link, Video, Question."
How many of you have used anything other than "status" and "video?"
Post photos, if the story isn't written yet, to give them a tease of what's coming. The same goes for videos. No matter what type of news source you are, it isn't awful to break or tease a story with photos and videos before it's been written out and edited. Doing so will make your audience want more (read: more page hits for you).
The questions feature is great, too. Questions are polls that show up on your wall. You can ask all of your friends to answer the poll to get the ball rolling, and then the poll will show up on more newsfeeds. Media audiences love to voice opinion and feel like someone is listening, so this is a great way to gauge reactions either to your stories or to changes you've made to your website, coverage methods, etc. The sky is the limit with this one.
3. Create a conversation
One of my favorite quotes about how journalism should be is from Bill Moyers, who said, "It's comparative; it's not declarative."
That's true. No one cares when you say, "xxxx happened." What concerns people is when you say, "xx happened, related to xxx last year that caused..."
But you're not the only one who can make comparisons. You are one person, one news source, with one background. We often underestimate our audience as just listeners/readers, but they can and should be contributors, as well.
When I post links to Facebook, I never just post with a snippet from the story. That's already there, as part of the link. I pose a question or an observation and ask for opinions.
This can create great conversation as your viewers answer your question, ask some of their own and respond to one another. It's even better if you can reply back, answering questions and continuing to analyze the story.
I had some of my most memorable conversations this summer with people on our page that I had never met. We talked about and analyzed stories together, and when my internship ended, they told me they were sorry to see me go.
Reminding your audience that there is a person behind the screen and type is never a bad thing, and they will appreciate your insight and analysis as much, if not more, than the original piece.
4. Let people post to your wall (use with caution)
Setting the permissions of your Facebook page to allow viewers to post to your wall has major positives and negatives. If you take nothing else away from this part of the list, remember that doing this requires constant attention. You need a (good) web or social media editor to do this correctly.
Letting people post to your wall lets your audience know you care what they think. I've seen people pose questions about issues we hadn't covered yet, giving us ideas for stories. They have also posted stories we had written but hadn't posted to the Facebook page, letting us know the story meant something to them.
Also, you're unlikely to get the spam you see on your comments section, since people are posting from their personal accounts and are not guarded by anonymity.
That doesn't mean spam is impossible, however. Fake Facebook accounts are created for spam purposes daily. Real Facebook accounts are used for advertising. You have to be prepared to delete and block posts from users when they try to exploit your site for marketing.
Again, only use this if you have good people manning your Facebook page.
5. Make and maintain a better webpage
This one should be obvious. Believe me, it isn't. If you do everything I've said up until this point, it still won't mean anything unless you follow this rule.
You will probably post links to your website on your wall more than anything else, if you're doing it right. And if your website is awful, people will stop clicking on those links.
I could write a book about creating a good website for a news source (and people with far more experience have). The thing to remember, though, is simplicity. Make your site dynamic - interactive graphics, videos, photos - without being overwhelming. Make things easy to find and ordered in a way that makes sense.
And please, for the love of all that is good, if you use pop-up ads, disable them for the mobile version of your site. Pop-ups on phones slow downloads and are hard to exit out of (the little x is much, much smaller on a phone). Pop-ups are annoying anyway, but pop-ups that refuse to go away are terrible.
Being terrible loses viewers fast.
I am a journalism and psychology double-major. It's my job to know how and why people think and act the way they do.
At my day job, I'm the boss of two (awesome) web editors who work to sell our website, Twitter feed and Facebook page to the public, observing their actions and checking our analytics.
At my summer internship I manned the hatches selling my desk's Facebook page to our readers - an older audience than the one I work with now - and still managed to double our fans and cause a huge jump in page interactions.
So, here's how I did it.
1. Use links (with pictures)
The Internet is creating an audience that loves to read as much as the generation that relied on newspapers. Why wait for the news on television when you can read headlines and stories on Twitter, Facebook and your mobile device?
But the top news source in American society remains local television stations. That tells us that we remain a visual society - we want to see what is being described to us.
Americans like things easy and relevant. They don't want you to post to your wall saying, "go to our website, then click this tab, then scroll halfway down for this great story!" Just give them the link. They click it, they're there. Boom.
We know that online stories with pictures are more popular than ones without. Who wants to see a huge block of text on a computer screen and be expected to read it? Answer: No one. Break it up with photos and videos, and you'll get readers. The same goes for Facebook links.
2. Use all the tools available
It's sad how many newspaper, radio and other media Facebook pages only use wall posts and (possibly) links. There's much more available to engage your audience.
They aren't hard to find, either. That line along the top of your wall, where you create posts, has, in order, "Status, Photo, Link, Video, Question."
How many of you have used anything other than "status" and "video?"
Post photos, if the story isn't written yet, to give them a tease of what's coming. The same goes for videos. No matter what type of news source you are, it isn't awful to break or tease a story with photos and videos before it's been written out and edited. Doing so will make your audience want more (read: more page hits for you).
The questions feature is great, too. Questions are polls that show up on your wall. You can ask all of your friends to answer the poll to get the ball rolling, and then the poll will show up on more newsfeeds. Media audiences love to voice opinion and feel like someone is listening, so this is a great way to gauge reactions either to your stories or to changes you've made to your website, coverage methods, etc. The sky is the limit with this one.
3. Create a conversation
One of my favorite quotes about how journalism should be is from Bill Moyers, who said, "It's comparative; it's not declarative."
That's true. No one cares when you say, "xxxx happened." What concerns people is when you say, "xx happened, related to xxx last year that caused..."
But you're not the only one who can make comparisons. You are one person, one news source, with one background. We often underestimate our audience as just listeners/readers, but they can and should be contributors, as well.
When I post links to Facebook, I never just post with a snippet from the story. That's already there, as part of the link. I pose a question or an observation and ask for opinions.
This can create great conversation as your viewers answer your question, ask some of their own and respond to one another. It's even better if you can reply back, answering questions and continuing to analyze the story.
I had some of my most memorable conversations this summer with people on our page that I had never met. We talked about and analyzed stories together, and when my internship ended, they told me they were sorry to see me go.
Reminding your audience that there is a person behind the screen and type is never a bad thing, and they will appreciate your insight and analysis as much, if not more, than the original piece.
4. Let people post to your wall (use with caution)
Setting the permissions of your Facebook page to allow viewers to post to your wall has major positives and negatives. If you take nothing else away from this part of the list, remember that doing this requires constant attention. You need a (good) web or social media editor to do this correctly.
Letting people post to your wall lets your audience know you care what they think. I've seen people pose questions about issues we hadn't covered yet, giving us ideas for stories. They have also posted stories we had written but hadn't posted to the Facebook page, letting us know the story meant something to them.
Also, you're unlikely to get the spam you see on your comments section, since people are posting from their personal accounts and are not guarded by anonymity.
That doesn't mean spam is impossible, however. Fake Facebook accounts are created for spam purposes daily. Real Facebook accounts are used for advertising. You have to be prepared to delete and block posts from users when they try to exploit your site for marketing.
Again, only use this if you have good people manning your Facebook page.
5. Make and maintain a better webpage
This one should be obvious. Believe me, it isn't. If you do everything I've said up until this point, it still won't mean anything unless you follow this rule.
You will probably post links to your website on your wall more than anything else, if you're doing it right. And if your website is awful, people will stop clicking on those links.
I could write a book about creating a good website for a news source (and people with far more experience have). The thing to remember, though, is simplicity. Make your site dynamic - interactive graphics, videos, photos - without being overwhelming. Make things easy to find and ordered in a way that makes sense.
And please, for the love of all that is good, if you use pop-up ads, disable them for the mobile version of your site. Pop-ups on phones slow downloads and are hard to exit out of (the little x is much, much smaller on a phone). Pop-ups are annoying anyway, but pop-ups that refuse to go away are terrible.
Being terrible loses viewers fast.



RSS Feed